User Data Deletion Instructions
Connectly360 respects your privacy and provides straightforward mechanisms to delete your workspace data, remove customer contact records, and revoke WhatsApp Business access.
Meta Platform & WhatsApp App Review Compliance
In compliance with Meta Platform Terms, this page outlines step-by-step instructions for how Facebook / WhatsApp users and business workspace administrators can request the deletion of their personal data processed by Connectly360.
Disconnecting Your WhatsApp Business Account (WABA)
If you wish to stop Connectly360 from managing your WhatsApp phone number while retaining your CRM dashboard history:
- Log in to your Connectly360 dashboard.
- Navigate to Settings > WhatsApp Integration.
- Click “Disconnect WhatsApp Account”.
- Our backend immediately invalidates and deletes your stored Meta Access Token (
access_token = null), halts all webhook listeners, and sets the connection status to disconnected. - Alternatively, navigate to your Meta Business Manager under Business Settings > Integrations > Connected Apps and revoke permissions for Connectly360.
Full Workspace Account & Customer CRM Data Purge
If you are a Workspace Administrator and wish to permanently erase your entire workspace, contact database, and conversation logs:
- Export any contacts or reports you wish to retain via the Export CSV button in your dashboard.
- Submit a deletion request using the form below or email support@connectly360.com from your registered administrative email address.
- Our team verifies workspace ownership and confirms receipt within 48 business hours.
- Within 30 days, all database records, chat logs, media files, contact tags, and API keys are permanently deleted.
End-Consumer (WhatsApp Recipient) Deletion Requests
If you are a consumer who interacted with a business over WhatsApp using Connectly360, the business you messaged is the Data Controller of your phone number and conversation records. You may:
- Send a message saying “STOP” or “UNSUBSCRIBE” directly in the WhatsApp chat thread to immediately opt out of automated marketing workflows.
- Contact the business directly and request removal from their contact directory.
- Alternatively, email our privacy desk at support@connectly360.com with your phone number and the name of the business you contacted; we will coordinate with the respective business workspace controller to purge your record.
Submit a Data Deletion Request
Fill out this form to generate an official data deletion ticket with our privacy team.
Data Purged Upon Verified Request
- WhatsApp Access Tokens and Meta App Secrets
- Stored incoming and outgoing message bodies and transcripts
- Customer phone directory, CRM tags, and custom attributes
- Custom WhatsApp Message Template drafts
- Campaign histories and broadcast recipient lists
- Workspace team member logins and API keys
Data Retained for Statutory Legal Reasons
- Financial invoices, payment transaction IDs, and tax ledgers (retained for statutory periods as required by taxation and accounting laws)
- Audit security logs recording the execution of the deletion request itself
- System backups (overwritten within our regular automated backup rotation cycle)
Questions regarding data deletion or GDPR rights?
Our privacy compliance desk responds within 48 business hours.